Privacy and security are always issues where social networking is concerned.  Facebook, one of the largest social networking sites in the world, is constantly working to expand and improve their safety and security features.  Just recently they added several new measures, fulfilling the pledge they made at President Obama’s White House Conference on Bullying Prevention a month ago.  Here’s what’s new:

• Better HTTPS:  Though you’ve had the option to use Facebook securely via HTTPS since the beginning of the year, there were some issues with early implementation, especially where applications were concerned.  This update has improved the reliability of the service, reactivating your HTTPS when you leave an unsecured area.
• Better Reporting:  If something happens to you on Facebook, or you see or read something offensive, you’ve previously been able to report it using a very standard, faceless form — and only if the offending content was a photo or wall post.  Now, the form will let you send a private message to the offender or report the content to familiar, trusted authority figures on Facebook — and you can report just about any content.
• Better Authentication:  This new security option requires you to enter a secret code if you login from a new or unfamiliar device.  This features is turned off by default but can be changed in your Account Settings.
• Better Family Safety Center:  Facebook’s Family Safety Center has been redesigned to make it clearer and more easily navigable.  Facebook has also added (and will continue to add) educational content.

So here’s what we want to know.  Facebook keeps working to improve safety, security and privacy, but it seems the overwhelming outcry of perceived vulnerability from the masses never diminishes.  Why is that?  Do you feel safe on Facebook?  Will you feel safer with these new features?  If you don’t feel safe, are you using all the safety features Facebook provides?  If you do feel safe, which optional security features are you using?

Admit it, you’ve been following the Charlie Sheen debacle.  Even those of us who don’t “do” pop culture have tuned in to see what will happen next.  I’ll admit it — I’ve followed the tiger blood-filled warlock on Twitter “just to see.”Back in December we talked about DecorMyEyes and their founder’s negative publicity campaign.  Charlie Sheen’s recently train wrecked life is, in a way, a bigger, louder version of the same strategy.  So what can we learn from Charlie Sheen?

Publicity is publicity. When it comes down to it, if what you want is for people to know and remember you, how you draw their attention is irrelevant.  Good or bad, if your publicity is enough to draw the eyes of the world, you’ve accomplished your goal.

Negative publicity is more effective. At least when it comes to getting attention.  I guarantee you that more people know Charlie Sheen now than before his breakdown.  Recently Sandra Bullock has been in the news for donating $1M to recovery efforts around the world.  It’s a beautiful act for which she deserves recognition — and yet, had she been caught in some compromising position, it would be all over every news channel and media source and everyone in the world would know about it.  That’s just the way of the world.  People love to watch train wrecks.  Think about reality TV shows.  People don’t watch Jersey Shore because it’s quality entertainment.  Even with specific regard to social media, when a company accidentally sends out an unprofessional tweet, it’s all over the news — and gains them more followers.

Negative publicity will kill your business. Or will it?  When all this stuff with Charlie Sheen started happening, I thought, “That man will never work again.”  And yet, here he is with a new TV show in the works.  When it came out and was all over the news that Taco Bell uses questionable meat, I thought, “Surely people will stop eating there.”  But no.  As contrary to reason as it may be, it just doesn’t work that way.  Taco Bell is running a damage control campaign to recover from the debacle, and it’s working brilliantly.

But what does any of this have to do with building a business with customers who trust you and believe in your quality product or service?  Maybe it’s a tactic for you to try.  While I wouldn’t recommend it, I’d be interested to see the results.  More likely, though, it’s just good information about the way the world of publicity works!

What do you think — is Charlie Sheen’s train wreck of a life a true breakdown or a brilliant marketing ploy?  Would you ever use negative publicity to garner attention?

Social media marketing is not about selling your product or service — it’s about building relationships.  In a world where consumers are constantly bombarded with advertisements, and we’ve all been warned about how many ads online are scams, people tend to look right past obvious social media marketing attempts.  Think about it — if you were to stumble upon a Twitter account where the user tweeted advertisements 20 times a day, would you go out of your way to get those tweets?  Probably not.

Social media users are looking for connection.  After all, that’s the whole point of social media.  Social media users want you to talk to them.  They want you to listen to them.  They want you to tell them interesting things and entertain them.  They want to tell you who they are and offer you their expertise.  They want honest, authentic interaction — and then they want to buy your product or use your service because they know you, they trust you, and they like you.  This leads to an extremely loyal customer base.

Are your social media marketing efforts aligned to this way of thinking?  Is this a new way of thinking about marketing for you?  What are you doing now?  What’s working and what isn’t?  We want to know — sound off in the comments!