October 06th, 2011

Are you looking for an innovative way to get your customers to your social media pages?  We’ve got just the thing for you!  Connect Pads!  Or Connect-Its or Social Pads or Link Ups or…well, let’s just say we’re still working on the name.

The bottom line is, you have customers and they need to be fans, friends and followers of all your social media efforts.  So how do you get them there?  You get a custom-printed Post-It with all your information and stick it…everywhere!

A graphically interesting sticky pad design, showcasing links to your social media pages with a call to action like “Fan us on Facebook for exclusive specials!” (and a QR code for convenience) works wonders.  Stick them on invoices, receipts, letters and more.  If you have a restaurant or bar, put them on the tables for people to take.

You’ll be surprised how well the information “sticks” — when people have the details at their fingertips, they’ll take action!

Interested in working up a design for this?  We can help!

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September 29th, 2011

If you’re a Facebook user, you’ve probably noticed that in the last month, Facebook has changed…well, everything. From basic design (including how you view your photos and content) to how you create posts, Facebook has put in some serious overhaul time this month.

Largely a result of their June acquisition of Amsterdam-based design team SOFA, Facebook’s design has become more refined and modern, with a debated increase in usability.  Facebook’s photo viewer now sports a more design-appropriate white (versus the old black), posts in the newsfeed have lost their little x-es in favor of 3D dropdown arrows, and top posts have minimalist blue corners, among other things.

Beyond design, Facebook has basically spent the last month incorporating the best parts of competing social networks into its functionality.  Love the way Twitter loads in new posts using a dynamic “XX New Posts” box at the top of the feed?  Facebook has it.  Love Google+’s Circles?  Facebook has them.  Love Twitter’s Lists?  Facebook has them.  Love Google+’s ability to post just to certain Circles?  Facebook has it.  Love how you can check-in and tag people in Twitter and Google+ posts?  Now you can do it on Facebook, too.  Love Google+’s integrated video chat?  Separate smartphone messaging app?  The list goes on, and Facebook has it all.

In addition to what it has already changed, Facebook will be rolling out a complete overhaul to its profile next week, as well as changes to how we use apps.

Facebook is pretty sure that it has pushed itself further ahead of competing social networks with the implementation of all these new features.  Many users are resisting the change, however, claiming Facebook has changed too much.  While a number of users are unhappy with the new changes, we feel pretty sure it’ll take a lot more than that to negatively impact the social media giant.  What do you think?

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September 15th, 2011

Yep, you read that right.  As of October 1st, Facebook will require a secure URL for all Facebook apps, from full-fledged games to simple custom Facebook tabs.

So, what does that mean for you?  If your Facebook page has a custom tab (or two or five or twelve), you will need to secure the server space on which the content resides.  Generally, that means you’ll need to purchase an SSL certificate and a static IP address.  Once purchased and set up, you will need to edit your Facebook app to include your secure canvas URL.

You can read more about this and all developer migrations on Facebook’s developer roadmap:  http://developers.facebook.com/roadmap/

What do you think of this change?  Is it a game changer?

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September 08th, 2011

Time for a little Q + A!  The Social Kaboom question of the week comes from George in Alabama.  George asks: 

Last week, all of a sudden, the place where I update my status on Facebook changed.  Now it looks different and has other buttons, and I’m not really sure what’s going on.  Can you tell me?

Of course we can, George!  While at first it might appear that Facebook is just changing things for the sake of it (yet again), there are actually some really sound ideas behind the change to the status box — namely, better control over privacy and better integration of social features, like check-ins and tagging.

At first glance, the status box looks basically the same.

 

Once you click into the status field, though, the box expands and you can see it looks quite different.

 

As usual, you have a field in which to type your status.  Below that, everything is different!  On the left, you’ll see an icon of a person with a “+” symbol.  If you click this icon, a small field will appear above it that says “Who are you with?”  In that field, you can type the name of any friends you happen to be with at the time.  Once you post your status, it will be appended with “ — with Name of Person.”  Just to the right of that icon, you’ll see a place icon.  If you click it, another small field will appear, asking “Where are you?”  In that field, you can type the name of wherever you are.  Once you post your status, it will be appended with “ — at Place.”  If you choose to use both, your status will be appended with “— with Name of Person at Place.”

If you look to the right of both those icons, you’ll see “Public,” “Friends,” or “Custom” with an arrow next to it.  This is probably the most important change.  Now, with the easy click of a button (the arrow), you can choose whether to share that specific post with everyone (Public), just your friends or some unique combination thereof (Custom).  Facebook will also remember your selection and use it for your next post (unless you change it again).  This privacy setting is remarkably similar to Google+’s Circles, and makes selective sharing really easy.

So, there you have it!  Now you’re up to speed on Facebook’s new status box.  How do you like the new set up?  Tell us in the comments!

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August 25th, 2011

Hot on the heels of last week’s question about merging Facebook Pages and Facebook Place Pages, here’s a “Social Success” story from a client of ours who did just that — and lots more motivation to make sure you merge yours!

The Library Food & Spirits is an awesome restaurant and pub in Oklahoma City, Oklahoma.  This place has lots of character — it’s really reminiscent of Cheers — and enthusiastic, loyal customers.  Recently, The Library’s proprietor discovered Facebook had created a “Place” page for him in addition to the business page we set up for him.  Facebook allows users to “check in” to places from their mobile phones.  It’s great publicity for a business, and if the business doesn’t already have a “Place” page, Facebook will create one for it.  In many aspects, this is a great thing — however, it does create a problem.  Namely, your loyal following is now divided between two pages, because your customers can like and comment on the “Place” page in addition to your normal business page.

Luckily, Facebook provides a mechanism by which you can claim your “Place” page and merge it with your existing business page.  This is one of the best things you could ever do for your Facebook page.  By merging your “Place” page and your business page, your business page gets all the fans from your “Place” page.  Additionally, because your customers can now check in to your business page, you’re vastly increasing the rate at which people find, like and interact with your page.

The Library Food & Spirits has seen a distinct increase in Facebook fans since merging its pages, and the proprietors feel the merge is really paying off.  The lesson here — merge your pages!  If you need help with it, get in touch with us and we’ll handle the merge for you.

To view The Library’s newly merged page, click here.

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August 18th, 2011

This week’s question to Social Kaboom comes from Zoë in Florida.  She says: 

I just noticed I have two Facebook pages.  One is my official page, that I set up, and the other is a page people can check into.  I don’t know where it came from.  What should I do?

Great question, Zoë!  The quick answer is merge them.  I’ll tell you how.

1.  Visit the page where people can check in — that’s called a Place page.
2.  Find the link in the left column that says “Is This Your Business?” and click the link.
3.  Proceed through the claim process in the box that pops up.  The easiest way is to let Facebook call you and then enter the four-digit PIN number the recording gives you.
4.  Once you’ve claimed your place, go back to the left column on your Place page and click the “Merge with existing page” link.  Click your existing page in the pop up box that appears and your pages will merge!

It’s a really simple four-step process, but it’s so important for your business!  By merging your pages, you’ll be able to create a central page for all the Facebook activities surrounding your business, rather than having your social fan base fragmented between two pages.

Have you merged your pages?  Tell us in the comments!

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August 11th, 2011

Being in the online marketing industry, we’re up to our eyeballs in social media every single day.  This gives us a lot of time to reflect on not only the constantly advancing technologies, but also the philosophical implications therein.  This week’s social media news seemed particularly full of social media advances that involve sharing even more and becoming even more exposed online and in real life.  For example, Facbeook has just implemented a new feature that allows users to add their unborn children to their family lists.  Expectant parents can include a name, sonogram photo and due date for the world to see.  It also seems a new study has discovered that Facebook’s photo archive can be used to identify people in real life — walking down a street or looking in a store window, for example. 

Whenever there are new developments in social media that allow users to share even more with the world, we have to wonder — where is the line?  At what point are you sharing too much?  Is there a line?

How do you feel about it?  Where is your line?  We’d love to know — tell us in the comments below!

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August 04th, 2011

We’ve been absent from our Q+A duties for a while, so it’s definitely time to start again! This week’s question comes from Mary in Arizona. Mary asks:

I want to tell my Facebook friends on my personal profile about my business’s facebook page. How do I do it?

Great question, Mary! There are several options, depending on what you’d like to accomplish.

If you’d simply like to mention your page and link your friends to it, you can tag your page in a post. Tagging a page is just like tagging a person, so you’ll write your post and when you want to mention your page, type @ and then start typing the name of your page. Facebook will pop up with a list people and pages it thinks you might mean. Just select your page from the list and finish typing your post. That would look something like this:

Hey guys! Check out my page, @Social Kaboom — and don’t forget to like it while you’re there!

If you’d like to offer your friends more information about your page, you should “Share” it. Navigate to your page and scroll down to the bottom. Towards the bottom of the left column, you’ll see the “Share” link. Click it, add your optional message, and click “Share Page.” That will post your page to your news feed with your page’s profile pic and some basic information about it.

The first two methods both work the same way, in the end — they post your page to your news feed. The third option works different, but does require you to be an admin on your page. In this method, you’re actually inviting specific people to like your page, and they’ll get a notification about it once you do. To invite people to your page, navigate to your page and find “Invite friends” in the right column. It’s the last link under the “Admins” box. Click the link, then select the friends you want to invite, and click the “Submit” button.

There you have it — three ways to tell your Facebook friends about your page. Try them all to see which is best for you! In addition, you may want to ask your friends to tag or share your page with their friends, helping you spread the word about your business!

 

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July 28th, 2011

As you know (because you read our post last week), offering value is the very best way to get your social media brand advocates interacting with you and sharing your posts around the social world.  And there is no better value than a free or discounted tangible thing — your products and services.  So, how do you offer free and discounted products and services on social media?  Put together a contest or promotion. 

Greens Plus is a wonderful company offering a product of the same name, as well as many other products.  Right now, Greens Plus is running a Facebook-based contest called The Great Greens+ Giveaway.  The contest we created for Greens Plus is multifaceted and designed to accomplish several goals.  Among other things, in the last two weeks, they’ve seen a considerable spike in both their Facebook fans and email list subscribers.  Why?  Because they’re giving away one free product a week.

Contests, like the one described above, and promotions, like coupons and offers, are an amazingly effective way to increase social interaction and sharing — as well as bring you more business.  Consider what a new or return customer is worth to you.  Are they worth a free product or a discount?  If so, jump in!  Your customers are right there waiting for you.

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July 21st, 2011

Social media strategy is paradoxically simple in theory and complex in execution.  In its most basic terms, social media strategy is as follows: 

  • Get the word out
  • Offer value consistently

If you are successfully getting the word out about your social media channels and consistently offering your fans and followers great value, your social media campaigns will be successful.  The ways to achieve both points are many, varied and diverse, however, and so the execution quickly becomes quite complex.

That said, there is one simple thing you can do to help the execution of your social media strategy along.  Every single day, with every post you write, ask yourself, “What value am I offering my fans and followers here?”

In addition to having social media accounts for your business, you likely follow other businesses on their social media channels.  What value do they offer you?  What works?  What pulls you in and makes you glad you’re following them?  The posts that pull you in — those are posts that are of value to you.  Keep this in mind as you’re reading your Facebook and Twitter streams.

You may not think you know what value looks like, but, instinctively, you do.  Offer it.  Give it away with every post, and see what happens.

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